FAQ
A. How do I place an order?
Log on to our website at https://hk-grocery.com. Select the goods you’d like to buy, then add them to the shopping cart. Go to the shopping cart and confirm the products you are going to purchase and the corresponding quantities. Follow the steps to fill in the order form and select the shipping method, including the date and time. The purchase will be completed after the payment transaction process. Then, you will receive an order confirmation by email.
B. How do Ibecome a member?
Method 1: Go to “Member Zone”, click “registration” at the bottom of the page. Simply fill in your personal details to register as a member.
Method 2: Purchase any product and, before confirming the payment, click “I am willing to register as a member and accept marketing and promotional messages”.
C. What mode of payment do you accept?
We accept VISA, MASTER, WeChat Pay, Alipay.
D. Can the delivery fee be waived?
If theorder is $398 or above after discount, delivery service is free.
E. How do I become a business partner?
Call 3152 3523, or send an email to hkgrocery@ggthk.com.hkto contact us.
F. After the confirmation of order and the payment transaction process, can the order be cancelled or changed?
If the order has been confirmed and the payment has been made, it cannot be cancelled or changed.
G. Can I authorize other people to collect the goods?
Yes.
H. What are the locations and service time of the pick-up points?
You can choose to pick up the goods at the pick-up point in Yuen Long or Tsuen Wan. After the confirmation of order, the goods will be delivered to the designated pick-up point within 3-5 working days (excluding Saturdays, Sundays and statutory holidays).
Addresses of the pick-up points:
A.
Room 8, 8/F, Block 2, Tak Fung Industrial Centre,168 Texaco Road, Tsuen Wan
Telephone number: 3152 3523
Service Hour: 10:00-18:00 (13:00-14:00 lunch hour)
B.
Shop A, G/F, Yuen Long Hi-Tech Centre, 11 Wang Yip Street West, Tung Tau Industrial Area, Yuen Long
Telephone number: 2944 5600
Service Hour: 10:00-18:00
I. What happens if there is any problem during the process of order?
Send a message to 9093 3516 via WhatsApp,or call 3152 3523 during business hours to contact our customer service team.
During non-business hours, send an email to hkgrocery@ggthk.com.hk
